Services

Services

* Prices without VAT or delivery
​Consultancy:
 
Over the last 20 years we have designed, and commissioned software based Access Control, Guard Tour and Time Recording solutions that have ranged from single PC installation to multi PC configurations.
 
If you require any advice on design, configuration or installation  of Access Control,  Guard Patrol or Time Recording systems, please do hesitate to contact our experienced staff who will only be too pleased to advise you.
 
 
 
Technical Support
 
Our dedicated team of experienced support professionals are available to assist with any Access Control, Guard Tour, Time Recording hardware or software related problems you may experience. 
 
With over 20 years experience implementing security solutions, we are proud of the high level of  technical support we provide, so if you have any concerns or queries, please do not hesitate to contact the team on 0844 736 5745 (option 3) and feel safe in the knowledge that you are working with experts in their field
 
Hot-line telephone support is available from 08:30 to 17:30, Monday to Friday and is free of charge. Out of hours support can be provided by prior arrangement. Remote desktop support is also available to assist with training, commissioning and support activities identifying problems remotely. Note: Charges may apply for this premium service.
Remote Support
100278897_1
 
If you have been directed here by a support technician to troubleshoot your Access Control, Guard Tour or Time Recording System, please click on the image above to access our remote support site. 
 
You will need to obtain a 4 digit security code from your support technician in order to proceed. 
 
The technician will then connect to your computer to analyse your Access Control, Guard Patrol or Time recording software installation. You will retain control for the duration of this session and can terminate the session at anytime. Please close any personal or confidential information on your screen before proceeding as the technician will be viewing your desktop. 
 
During the remote support session, the technician will be able to perform any actions as if they were physically sitting in front of your computer. This premium services is available at £0.50 per minute.
 

 

UK Maintenance & Repair
 
Every product supplied by us is covered by our full two year guarantee.
 
Should you ever discover a fault, our UK based repair/support centre staffed by factory trained engineers are there to provide a speedy solution and ensure you the best possible service. 
 
If for any reason we are unable to repair warranty equipment, we will always replace old with new. 
 
Any non warranty equipment we cannot repair will be replaced on an exchange basis.
 
Our repair costs are some of the lowest in the UK.

 

Training
 
Structured training courses are available on any of the hardware or software products we supply and can be tailored to meet your needs.
 
An addition to our in house support is our new remote support/Training and meeting facility allowing us to provide expert advice, extra training and discuss you requirements on line. Please call 0844 7365745 to find out more.